Refund & Return Policy

Return window

You can return most items within 30 days of delivery. Items must be unused, complete and in their original packaging with all accessories, manuals and tags. This does not affect your statutory rights, including any legal right to cancel a distance purchase in your country.

Items that can't be returned

For health, safety and hygiene reasons the following can't be returned unless they are faulty or not as described:

• Perishable food, groceries and beverages.
• Opened personal-care, hygiene and medical products.
• Opened software, digital codes and gift cards.
• Custom-made or personalised items, and items cut to size.
• Hazardous materials and chemicals once opened.

If an item is non-returnable, this is shown on its product page.

How to start a return

1. Go to Returns & Refunds (or My Account → Orders) and choose the order and items.
2. Tell us the reason and, for damaged items, add a photo.
3. We send you the return address and instructions for your country. Because ZYNTL works with local partners, the address can differ per item.
4. Pack the items securely and keep your proof of postage until your refund arrives.

Damaged, faulty or wrong items

If an item arrives damaged, faulty or isn't what you ordered, tell us within 7 days of delivery through Returns or the chat assistant. We will send a replacement or a full refund, including the original shipping cost, and cover the return shipping. Faults found later are covered by the legal guarantee and our Warranty.

Return shipping costs

If you return an item because you changed your mind, return shipping is paid by you unless the product page or a promotion says returns are free. If the return is because of our mistake, we pay.

Refunds

• We check returned items within 3 business days of receiving them and email you the result.
• Refunds go to your original payment method in the currency you paid. For pay-on-delivery orders we refund by bank transfer or, if you prefer, as ZYNTL store credit.
• Depending on your bank, the money usually appears within 5–10 business days.
• For a full return within the legal cancellation period, we also refund the standard delivery cost you paid.
• Items returned used or incomplete may receive a partial refund that reflects their reduced value; we will always explain why.

Exchanges

The quickest way to get a different size, colour or model is to return the original item for a refund and place a new order.

Cancelling before shipment

You can cancel an order free of charge until it has shipped. Send us your order number via the chat assistant or support@zyntl.com.

Business orders

Bulk and business-account orders may have different return terms, which are confirmed in your quote.