Warranty

Legal guarantee

Products must be as described, of satisfactory quality and fit for purpose. If a product develops a fault covered by the consumer law of your country (for example, two years in the EU), you are entitled to a repair, replacement or refund.

Manufacturer warranty

Where a manufacturer warranty applies, its length is shown on the product page. Manufacturer warranties are in addition to — never instead of — your legal rights.

Making a claim

1. Contact us through the chat assistant or the Contact page with your order number.
2. Describe the fault and add photos or a short video if you can.
3. We confirm the next step — usually a replacement, repair or refund — and arrange the return at no cost to you.

What isn't covered

Normal wear and tear, accidental damage, misuse, unauthorised repairs or modifications, and consumables such as batteries and ink after normal use.

Faults in the first 7 days

If something arrives damaged or faulty, tell us within 7 days and we will replace or refund it right away. See the Refund & Return Policy.